The President of the National Council of Managing Directors of Licensed Customs Agents (NCMDLCA) Lucky Amiwero, along with other customs agents, have declared the government’s digital trade platform at the ports called the National Single Window (NSW) as ineffective in facilitating cargos clearance .
The NWS, an initiative of the Nigeria Customs Service, was launched in April, 2024, by President Bola Tinubu and implemented alongside the Minister of Finance and Coordinating Minister of the Economy, and housed under the Nigeria Revenue Service (NRS) to streamline import and export procedures, reduce bottlenecks, and boost port efficiency.
Amiwero described the platform as ineffective, arguing that it has complicated rather than streamlined port operations.
According to him, delays in obtaining approvals from agencies such as the National Agency for Food and Drug Administration and Control (NAFDAC) and the Standards Organisation of Nigeria (SON) have worsened congestion and increased the cost of doing business, emphasising that some importers now pay as much as N100,000 daily in demurrage to shipping companies and terminal operators while awaiting approvals from regulatory agencies.
He noted that the current structure of the National Single Window falls short of the globally accepted model of a true single-window platform.
“The National Single Window is not effective. What we have now is more of a multiple-window system that duplicates Customs functions,” he said.
“A proper single window should involve single administration, single transaction, and single deliver. Once processes are harmonised at the backend, cargo clearance should be seamless.
“But importers are still required to interact separately with agencies like NAFDAC and SON. That defeats the purpose of a single-window system.
Amiwero asserted that the Nigerian Revenue Service, which is driving the initiative, lacks the expertise required for customs and import procedures, insisting that tax administration and customs operations should remain separate.
