First Bank of Nigeria Limited
has invested in robotics technology to serve it customers.
Accordingly, the bank has inaugurated the state-of-the-art facility where robot attends to customers and their inquiries at its branches located on Adetokunbo Ademola Street, Victoria Island, Lagos; and University of Ibadan.
Stating the benefits of FirstBank Digital Xperience Centre, Chief Executive Officer of the FirstBank, Dr Adesola Adeduntan , said : “The thinking behind this concept is that our customers can now conduct their banking services without having to interact with any human being.
Some machines issue debit cards; there is the Robot that helps you to make inquiries. You can log into the Robot. You can make use of the Robot to open an account. You can use it to do funds transfer.
“You can even log into the Robot and ask it to block your account just in case you suspect any fraud in your account. You also have the cash recycler which is used if you want to deposit cash and you don’t want to go into the bank. You just need to put your cash into the machine and it will count, put in your account number and it will practically credit your account and issue you a receipt. That way, the complaints of ‘I deposited money but they didn’t count it well’, and so on, will disappear.
“So, it is the first of its kind. We are the first bank in Nigeria to have started this Digital Xperience Centre. “
He explained that one of the strategic reasons we did this is that people without Internet access can easily walk in here and use the machine to either open an account or transfer money on their own or issue a card.
” Let me say for example that you want to travel abroad and overnight you suddenly discover that your ATM card is about to expire and the following day is a Saturday when the branch will not open, and you are travelling on Sunday, you can come here using all your details and a new card will be issued to you, and that card will be effective. So, the days of customers getting stranded are gone. These centres put power in the hands of the customers”, the bank’s CEO said.
▪︎Launch of First Bank Digital Xperience Centre, University of Ibadan Banch.
From left- right : Group Executive First Bank Technology, Digital Inovation, and Service, Mr. Callisttus Obetta; Vice Chancellor University of Ibadan, Prof . Kayode Adebowale; CEO First Bank, Dr. Adesola Adeduntan; duribg the inauguration of First Bank Digital Xperience Centre, University of Ibadan Branch.
